A dedicated support team that knows your business
Keep your operations running with a reliable support partner. Our subscription plans give you a dedicated team just a phone call or ticket away, with guaranteed response times and proactive guidance.
Peace of mind from day one
Our support subscriptions are built for growing teams that value clarity, continuity, and fewer disruptions. We combine technical expertise with structured processes, so support feels like a natural extension of your organization, not a ticket queue.
Dedicated account lead
A single point of contact who understands your systems, priorities, and history, so nothing gets lost between tickets.
Clear response commitments
Guaranteed response times during business hours, with transparent status updates and clear next steps.
Documented environments
Your systems, decisions, and configurations are documented and maintained, reducing friction and repeated questions over time.
Practical, business-aware advice
We don’t just fix issues. We explain options, risks, and next steps so you can make informed decisions with confidence.
A simple, reliable support process
- Pick a support plan that matches your coverage needs.
- Set up your devices to be ready for remote support.
- Submit tickets by email, portal, or phone.
- Track progress with weekly updates and performance reports.
Clear SLAs you can count on
Every plan includes measurable targets so your team always knows what to expect.
30 min
Critical response target (business hours)
Named
Dedicated support contact
98%
Customer satisfaction
Choose the right support subscription
Pick the plan that fits your needs.
Essential
Basic support so nothing stops you.
- 1 h / month; up to 3 sessions
- Included devices: 2
- Standard response
- Basic monitoring agent
- Antivirus: Included
- Basic security updates
- Basic login/email issues
- Personal backup setup (OneDrive, iCloud, Dropbox, Google Drive)
- Device health reports
- Employee onboarding/offboarding
- Spanish or English
- Strategic advisory
- Ideal for: Individuals, freelancers, and companies needing basic coverage.
Advanced
Professional support for growing businesses.
- 2 h / month; up to 6 sessions
- Included devices: 3
- Priority response
- Advanced monitoring and alerts
- Antivirus: Included
- Two-factor security + improved policies
- Full app support (Outlook, Office, Teams, OneDrive)
- Personal backups + shared spaces
- Monthly device report
- Standard process
- Spanish + English
- Strategic advisory
- Ideal for: Growing teams in active companies.
Premium
Your external IT department.
- Unlimited (fair use)
- Included devices: 4
- Maximum priority (P1)
- Advanced monitoring + proactive fixes
- Antivirus: Included
- Premium security + compliance
- Full Microsoft 365 administration (policies, rules, configurations)
- Setup + periodic verification of backup status and policies
- Monthly report + policy audit
- Priority process
- Spanish + English
- Quarterly analysis/report
- Ideal for: Companies seeking proactive IT, security, and governance.
The kind of support you don’t replace
Our subscribers stay with us because support gets better over time — we know their systems, their history, and what matters most.
“They respond within minutes and keep us updated every step of the way.”
“Our launch went smoothly because their team handled every request quickly.”
Ready for predictable, reliable support?
Tell us a bit about your setup and we’ll recommend the right subscription for your team.