Privacy Policy

Last updated: 2026-03-16

1. Data Controller

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD), we inform you that the personal data collected through this website will be processed by:

• Company name: SoportePlus. Demon Dog SL
• contacto@soporteplus.com
• +34 900 525 541

Hereinafter referred to as "SoportePlus".

2. Data We Collect

We may collect and process the following categories of personal data:

• Information you provide directly
  • Name and surname
  • Email address
  • Phone number
  • Company name
  • Billing information
  • Any information submitted through contact forms or support requests
• Information collected automatically
  • IP address
  • Browser type and version
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referring website

This data is collected through cookies and analytics tools.

3. Purpose of Data Processing

Your personal data may be used for the following purposes:

• Responding to enquiries and support requests
• Providing IT support services
• Managing customer accounts
• Sending service-related communications
• Billing and administrative management
• Improving website functionality and user experience
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent – when you contact us or submit forms
• Contractual necessity – to provide requested services
• Legal obligations – accounting, tax, and regulatory requirements
• Legitimate interest – improving our services and website security

5. Data Retention

Personal data will only be kept for as long as necessary for the purposes for which it was collected.

Retention periods may vary depending on:

• Legal obligations
• Contractual relationships
• Service requirements

Once the retention period expires, data will be securely deleted or anonymised.

6. Data Sharing

SoportePlus does not sell personal data.

We may share data with trusted third parties only when necessary, such as:

• IT service providers
• Hosting providers
• Email service providers
• Accounting and legal advisors
• Public authorities when legally required

All third parties are required to comply with applicable data protection laws.

7. International Data Transfers

Some service providers may be located outside the European Economic Area (EEA).

When this occurs, SoportePlus ensures appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses
• Adequacy decisions by the European Commission

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability

You can exercise these rights by contacting us at:

📧 contacto@soporteplus.com

If you believe your rights have been violated, you may also file a complaint with the Spanish Data Protection Authority:

Agencia Española de Protección de Datos (AEPD)
https://www.aepd.es

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss or theft
• Alteration
• Disclosure

These measures include secure servers, encryption, and access control.

10. Cookies

Our website uses cookies to improve user experience and analyse website traffic.

For detailed information about the cookies we use, please consult our Cookie Policy.

11. Changes to This Policy

SoportePlus may update this Privacy Policy from time to time.

Changes will be published on this page with the updated revision date.

12. Contact

If you have questions about this Privacy Policy or how your data is processed, you can contact us at:

📧 contacto@soporteplus.com
📞 +34 900 525 541